SHIPPING & RETURNS POLICY
SHIPPING POLICY
Last updated: 08/09/2026
Thank you for shopping with WHOOPS Dirt Bike Apparel.
This Shipping Policy explains how orders placed through www.whoopsdirtbikeapparel.com.au are produced, processed and delivered.
ALL WHOOPS SHIRTS ARE MADE TO ORDER
Every WHOOPS shirt is made to order specifically for you.
Please allow up to 14 days (2 weeks) for your order to be made and prepared for dispatch.
This is our production and processing timeframe and does not include Australia Post delivery time once your order has been dispatched.
We know waiting for new gear is the worst, so where possible we'll always aim to get your order out sooner.
ORDER TURNAROUND
Please allow up to:
14 days / 2 weeks for production and processing
PLUS
Australia Post delivery time
The 14-day turnaround begins once your order has been successfully placed and payment has been confirmed.
Public holidays, major product launches and unusually high order volumes may occasionally affect processing times.
If there is a significant unexpected delay with your order, we will contact you where reasonably possible.
SHIPPING WITH AUSTRALIA POST
All WHOOPS orders are shipped using Australia Post.
Available Australia Post shipping options and the applicable shipping cost will be shown at checkout.
Once your order has been completed and lodged with Australia Post, you will receive tracking information where tracking is included with the selected service.
Australia Post delivery times are separate from our up to 14-day made-to-order production timeframe.
SHIPPING COSTS
Shipping charges are calculated and displayed at checkout before payment.
Shipping costs may vary depending on:
Your delivery location.
The size or weight of your order.
The Australia Post shipping service selected.
All prices displayed on the WHOOPS website are in Australian dollars unless stated otherwise.
DELIVERY ESTIMATES
Australia Post provides estimated delivery timeframes based on your location and the shipping service selected.
These delivery estimates begin after your WHOOPS order has been made and dispatched.
Please remember:
Up to 14 days production time + Australia Post delivery time = your total estimated order timeframe.
Australia Post delivery estimates are not guaranteed unless the specific postal service states otherwise.
Weather events, public holidays, peak periods and circumstances outside our reasonable control may occasionally affect delivery.
If there is a problem supplying your order within the timeframe promised or within a reasonable period, please contact us.
Nothing in this policy limits your rights under Australian Consumer Law.
TRACKING YOUR ORDER
Once your parcel has been lodged with Australia Post, tracking details will be sent to the email address or contact details attached to your order where tracking is available.
Please allow some time for tracking to update after Australia Post receives your parcel.
Once your parcel has been lodged, you can follow its progress using Australia Post tracking.
CUSTOM AND PERSONALISED ORDERS
Products featuring custom race numbers or other approved personalisation are also made to order.
Please carefully check all customisation details before completing checkout.
Because production may begin shortly after your order is received, changes cannot be guaranteed once your order has entered production.
Customisation does not necessarily add additional time to our standard up to 14-day turnaround unless otherwise stated on the product page.
ORDERING FOR A RACE, BIRTHDAY OR EVENT
If you're ordering WHOOPS gear for a particular race, birthday, holiday or event, please leave plenty of time.
You need to allow for:
Up to 14 days for us to make your shirt
PLUS
Australia Post delivery time to your location
While we'll always aim to get your order to you as quickly as possible, we cannot guarantee delivery by a particular date unless this has been expressly confirmed with you.
INCORRECT SHIPPING ADDRESSES
Customers are responsible for checking their shipping information before completing checkout.
If you notice an error, contact us at whoopsdirtbikeapparel@gmail.com immediately.
If your order has not yet been dispatched, we will make reasonable efforts to update the address.
Once your order has been lodged with Australia Post, we may not be able to change or redirect the delivery address.
If an order is returned to us because an incorrect or incomplete address was provided, additional postage may be required before we resend the parcel.
This does not apply where the delivery issue resulted from an error by WHOOPS.
RETURNED TO SENDER
If Australia Post returns a parcel to us because it was:
Unclaimed.
Refused.
Incorrectly addressed.
Unable to be delivered using the information supplied.
We will contact you to discuss the available options.
Additional Australia Post shipping charges may apply to resend the order where the failed delivery was not caused by WHOOPS or Australia Post.
LOST OR MISSING PARCELS
If your Australia Post tracking shows an unusual delay or your parcel appears to be missing, please contact us at whoopsdirtbikeapparel@gmail.com.
We may ask you to check the tracking information and may lodge or assist with an Australia Post enquiry where appropriate.
We may need to allow Australia Post reasonable time to investigate the parcel before determining the appropriate resolution.
Nothing in this section limits any rights or remedies available to you under Australian Consumer Law.
DAMAGED PARCELS
If your parcel arrives damaged, please photograph:
The outside packaging.
Any visible damage.
The affected WHOOPS products.
Contact us at whoopsdirtbikeapparel@gmail.com as soon as reasonably possible.
Please keep the packaging until we advise whether it is required as part of an Australia Post investigation.
INTERNATIONAL SHIPPING
Where international shipping is available through Australia Post, the available option and price will be shown at checkout.
International customers may also be responsible for import duties, customs charges or local taxes imposed by their destination country unless our checkout states that those charges have already been collected.
International delivery timeframes may vary significantly depending on the destination and customs processing.
CONTACT
Questions about shipping can be sent to:
whoopsdirtbikeapparel@gmail.com
WHOOPS Dirt Bike Apparel
ABN 11 940 767 916
RETURNS & EXCHANGES POLICY
Last updated: 06/09/2026
We want you to love your WHOOPS gear.
This policy explains our voluntary change of mind returns process as well as your rights when there is a problem with a product.
AUSTRALIAN CONSUMER LAW
Our Returns & Exchanges Policy operates in addition to your rights under Australian Consumer Law.
Nothing in this policy excludes, restricts or modifies a right or remedy that cannot lawfully be excluded.
If a product is faulty, damaged, incorrectly described, not fit for an applicable disclosed purpose or otherwise fails to meet a consumer guarantee, you may be entitled to a remedy under Australian Consumer Law.
The appropriate remedy depends on the circumstances and whether the failure is major or minor.
CHANGE OF MIND RETURNS
In addition to your statutory rights, WHOOPS accepts eligible change of mind returns requested within 30 days of delivery.
To qualify, an item must:
Be unworn other than for reasonable fitting.
Be unwashed.
Be unused.
Have original tags attached where supplied.
Be free from marks, stains, odours, pet hair or other signs of use.
Be returned in a condition suitable for resale.
Not be excluded under the section below.
We reserve the right to decline a voluntary change of mind return where these conditions have not been met.
These conditions do not apply where a customer is exercising rights relating to a faulty or non-compliant product under Australian Consumer Law.
ITEMS EXCLUDED FROM CHANGE OF MIND RETURNS
Unless required by law, change of mind returns are not available for:
Personalised products.
Custom race number products once production has begun.
Items produced to an individual customer's specification.
Gift cards.
Products clearly marked as final sale or clearance where the exclusion was disclosed before purchase.
Any other product specifically identified as non-returnable for change of mind before purchase.
These exclusions do not remove rights relating to faulty, damaged or incorrectly supplied goods.
SALE ITEMS
Sale and promotional items remain covered by Australian Consumer Law.
If a sale item is faulty or otherwise fails to meet a consumer guarantee, your statutory rights continue to apply.
Products clearly marked Final Sale may be excluded from our voluntary change of mind policy, but not from statutory consumer rights.
SIZE EXCHANGES
Eligible non-personalised products may be exchanged for another size within the change of mind return period.
Exchanges are subject to stock availability.
If the requested replacement size is unavailable, we may offer another available option, store credit or a refund in accordance with the applicable return circumstances.
Because custom race number and personalised items are made specifically for the customer, they generally cannot be exchanged because the wrong size was selected.
Please check the size chart carefully before placing a personalised order.
HOW TO START A RETURN
Email whoopsdirtbikeapparel@gmail.com with:
Your name.
Your order number.
The item you want to return.
The reason for the return.
Whether you are requesting an exchange, store credit or other available remedy.
If the product is faulty or damaged, please include photographs showing the problem where reasonably possible.
Do not send a return until you have received return instructions from us.
Requiring contact before return does not limit any rights you may have under Australian Consumer Law.
RETURN POSTAGE FOR CHANGE OF MIND
Customers are responsible for the cost of returning eligible change of mind items unless we agree otherwise.
We recommend returning parcels using a trackable Australia Post service.
WHOOPS is not responsible for a change of mind return that is lost before reaching us, except to the extent required by law.
Original shipping costs are not normally refunded for voluntary change of mind returns.
RETURNS INVOLVING A PRODUCT PROBLEM
Where a product does not meet an applicable consumer guarantee, responsibility for return or collection costs will be handled in accordance with Australian Consumer Law.
Please contact us before paying to return a product you believe is faulty so we can provide appropriate instructions.
ASSESSMENT
We may reasonably inspect or assess a returned product before determining the appropriate remedy.
We will not use this assessment process to remove or restrict rights available under Australian Consumer Law.
REFUNDS
Approved refunds will be returned to the original payment method wherever reasonably possible.
Processing time after a refund is issued may vary depending on the payment provider or financial institution.
Where a refund is required under Australian Consumer Law, it will be provided in accordance with those requirements.
WRONG ITEM RECEIVED
If we've sent something different from what you ordered, contact us at [EMAIL] with your order number and a photo of the item received.
We'll arrange an appropriate solution.
CUSTOM PRODUCT ERROR
If WHOOPS has produced a personalised product differently from the customisation details correctly submitted with your order, contact us.
If the product accurately matches the information supplied by you but the information entered was incorrect, it will generally be treated as a customer customisation error rather than a product fault.
This does not affect statutory rights relating to other problems with the product.
CONTACT
Returns enquiries:
whoopsdirtbikeapparel@gmail.com
WHOOPS Dirt Bike Apparel
ABN 11 940 767 916
ORDER CANCELLATION & CHANGES POLICY
MADE-TO-ORDER PRODUCTS
All WHOOPS shirts are made to order.
If you need to cancel or change an order, contact us as soon as possible.
If production has not begun, we will make reasonable efforts to accommodate your request.
Once an item has entered production, cancellation or changes for change of mind may no longer be possible.
This does not affect your rights under Australian Consumer Law.
CUSTOM AND PERSONALISED PRODUCTS
Custom products may enter production soon after an order is placed.
If you request a change before production begins, we will make reasonable efforts to update it.
Once production has commenced, customisation changes or change of mind cancellations may not be possible.
This does not affect rights under Australian Consumer Law.
WHOOPS CANCELLING AN ORDER
On rare occasions, we may need to cancel all or part of an order because, for example:
Materials or stock required to produce an item have unexpectedly become unavailable.
A personalised request cannot reasonably or lawfully be produced.
There is a genuine pricing or website error.
Payment has not been authorised.
There is reasonable evidence of fraudulent or unauthorised activity.
We will notify you and refund any amount paid for the cancelled portion of the order.
We will not knowingly accept payment for products we do not intend, or reasonably expect to be able, to supply.
PROMOTIONAL CODE POLICY
Unless specific promotion terms state otherwise:
Discount codes must be entered before checkout is completed.
Codes cannot be retrospectively applied to completed orders.
Only one discount code may be used per order unless expressly permitted.
Discounts cannot be exchanged for cash.
A promotion may exclude particular products, gift cards, collections or customisation charges where this is disclosed.
Promotion start and end times will be stated where applicable.
We may correct genuine technical errors or misuse of a promotional offer, subject to applicable law.
Any promotion-specific terms displayed with an offer form part of these conditions.
Australian Consumer Law continues to apply.