FAQ

WHAT DOES WHOOPS SELL?

WHOOPS creates dirt bike inspired apparel for riders, moto families and people who live the dirt bike lifestyle.

Our range includes adult apparel, ladies apparel, kids apparel, WHOOPS Princesses, personalised designs and limited release collections.

ARE ALL WHOOPS SHIRTS MADE TO ORDER?

Yes.

All WHOOPS shirts are made to order specifically for you.

Please allow up to 14 days / 2 weeks for production and processing before dispatch.

This production timeframe is separate from Australia Post delivery time.

HOW LONG WILL MY ORDER TAKE?

Please allow:

Up to 14 days for production

PLUS

Australia Post delivery time

We will always aim to get your order out sooner where possible.

Once your order has been dispatched, tracking details will be provided where tracking is available.

WHO DO YOU SHIP WITH?

All WHOOPS orders are shipped with Australia Post.

Available shipping options and prices will be shown at checkout.

WHAT COLOUR ARE YOUR SHIRTS?

Our current core apparel range is available in black unless the individual product listing states otherwise.

HOW DO I KNOW WHAT SIZE TO ORDER?

Please check the Size Guide linked on each product page before ordering.

Garment sizing can vary slightly between styles and suppliers, so we recommend comparing the measurements with a shirt you already own and like the fit of.

If you are unsure, contact us before ordering and we will help where we can.

DO YOU OFFER CUSTOM RACE NUMBERS?

Yes, on selected designs.

Products that can be personalised will clearly display CUSTOM RACE NUMBER AVAILABLE on the product page.

Enter the race number exactly as you want it produced before completing your order.

CAN I CHANGE MY CUSTOM RACE NUMBER AFTER ORDERING?

If production has not started, we may be able to update your race number.

Once your item has entered production, changes cannot be guaranteed.

CAN I RETURN A PERSONALISED ITEM?

Personalised and custom race number products generally cannot be returned or exchanged for change of mind, incorrect size selection or an incorrectly entered race number.

This does not affect your rights if the item is faulty, damaged, incorrectly supplied or otherwise fails to meet a consumer guarantee under Australian Consumer Law.

DO YOU ACCEPT RETURNS?

Yes, subject to our Returns & Exchanges Policy.

Eligible non-personalised items may be returned within the applicable return period if they meet our return conditions.

Different rules apply where an item is faulty, damaged or incorrectly supplied.

Please read our full Returns & Exchanges Policy for details.

DO YOU EXCHANGE SIZES?

Eligible non-personalised items may be exchanged for another size, subject to stock availability.

Because custom and personalised items are made specifically for you, they generally cannot be exchanged because the wrong size was selected.

Please check the size guide carefully before ordering.

WHAT IF MY ITEM IS FAULTY?

Your order number

A description of the issue

Clear photos where possible

Your rights relating to faulty goods are protected under Australian Consumer Law and are not limited by our change of mind policy.

WHAT IF I RECEIVE THE WRONG ITEM?

We will arrange an appropriate solution.

CAN I CANCEL MY ORDER?

Because all WHOOPS shirts are made to order, cancellation may not be possible once production has begun.

If production has not started, we will make reasonable efforts to accommodate your request.

This does not affect your rights under Australian Consumer Law.

I ENTERED THE WRONG SHIPPING ADDRESS. WHAT SHOULD I DO?

If your order has not yet been dispatched, we will make reasonable efforts to update your address.

Once your parcel has been lodged with Australia Post, we may not be able to change or redirect the delivery address.

HOW DO I TRACK MY ORDER?

Once your order has been produced and dispatched with Australia Post, tracking details will be sent to the contact details attached to your order where tracking is included.

Please allow some time for Australia Post tracking to update after your parcel has been lodged.

DO YOU SHIP INTERNATIONALLY?

Where international shipping is available, the available Australia Post option and price will be shown at checkout.

International customers may also be responsible for customs duties, import charges or local taxes depending on their country.

CAN I COMBINE TWO ORDERS?

If both orders are still in production and have not entered final fulfilment, we may be able to combine them.

This cannot be guaranteed.

DO SALE ITEMS STILL HAVE WARRANTY RIGHTS?

Yes.

Sale, promotional and clearance items are still covered by Australian Consumer Law if they are faulty or otherwise fail to meet a consumer guarantee.

Separate conditions may apply to voluntary change of mind returns on items clearly marked as final sale.

HOW SHOULD I CARE FOR MY WHOOPS SHIRT?

For the best life from your WHOOPS gear:

Wash inside out

Cold machine wash

Wash with similar colours

Use mild detergent

Do not bleach

Do not iron directly over printed artwork

Air dry where possible

Always follow the care instructions attached to the garment.

IS WHOOPS APPAREL PROTECTIVE RIDING GEAR?

No, unless a specific product is expressly described and certified as protective equipment.

WHOOPS shirts and casual apparel are sold as clothing and should not be relied upon as motorcycle protective equipment.

Always wear riding equipment appropriate to the activity.

HOW CAN I CONTACT WHOOPS?

For order, sizing, shipping, returns or product questions, contact us at:

whoopsdirtbikeapparel@gmail.com

Please include your order number where relevant so we can help you faster.

FAQ